Technical Data

Reference

Memento Model 1

Case diameter

41 mm

Case material

Stainless steel

Dial

Personalised dial, available in 8 colours

Lettering

Customisable colour, initials, surname and date

Hands

Available in 3 colours

Strap

Apple skin Leather, Available in 3 colours

Crystal

Sapphire Crystal

Water resistance

5Bar (50 meters)

Calibre

Miyota 8215

Movement type

Automatic mechanical

Power reserve

40 hours

Origin

Designed and assembled in Scotland

Pre-Order Information

A £100 deposit secures your personalised watch. The remaining balance is payable once your watch is complete, before dispatch or collection.

Each watch is made to order, with personalisation chosen by you.

Pre-Orders and Payments

Memento Model 1 is made to order and personalised specifically for each customer.

To secure your pre-order, a £100 deposit is required. This deposit reserves your order and allows us to begin preparing your personalised watch.

The £100 deposit is non-refundable if you change your mind or cancel your order, subject to your statutory rights.

The remaining balance is payable once your watch has been completed, before it is dispatched or handed over to you. We will contact you to confirm when your watch is ready and arrange payment of the outstanding balance.

Please ensure that all personalisation details are correct before placing your order, including your initials, surname, special date and colour choices.

If Memento Watches is unable to fulfil your order, any payments made will be refunded. Nothing in this policy affects your statutory consumer rights.

Shipping Information

Pre-Orders and Delivery

Memento Model 1 is made to order and personalised specifically for you. Please allow up to 3 months from the date of your pre-order for your watch to be completed.

We will keep you updated on the progress of your order and let you know when your watch is ready.

UK Delivery

We currently deliver within the United Kingdom only.

Once your watch is complete and the remaining balance has been paid, it will be dispatched within 24–48 hours using Royal Mail Special Delivery Guaranteed®.

Your watch will be carefully packaged, and tracking information will be provided so you can follow your delivery.

Delivery Address

Please ensure your delivery address is correct when placing your order. If you need to make any changes, contact us as soon as possible.

Delays and Questions

Although we aim to complete all pre-orders within 3 months, unexpected production or supplier delays may occasionally occur. If your order is significantly delayed, we will contact you to discuss the situation and your available options.

For any questions about your order or delivery, please contact us at memento.watches.uk@gmail.com.

Thank you for choosing Memento Watches. We look forward to creating something truly personal for you.

Your statutory consumer rights remain unaffected by this policy.

Refund & Returns Policy

As every Memento watch is personalised and made specifically for you, we do not accept returns or offer refunds if you simply change your mind after your order has been placed.

Please check your personalisation details carefully before completing your order, including your initials, surname, date and chosen colours. Once production has started, we may not be able to make changes to your order.

Faulty or damaged watches

We want you to love your Memento watch. If your watch arrives damaged, faulty or is not as described, please get in touch with us as soon as possible at memento.watches.uk@gmail.com, including your order number and a video showing the issue.

We will assess the problem and, where appropriate, arrange a repair, replacement or refund in accordance with your consumer rights.

If your watch develops a fault after you receive it, please get in touch with us at memento.watches.uk@gmail.com before attempting any repairs yourself. We will work with you to resolve the issue as quickly as possible.

Personalisation errors

Memento is not responsible for errors in personalisation details entered by the customer when placing an order. Please carefully check all information before submitting your order.

If we make an error when producing your watch, please contact us and we will put this right.

Your legal rights

Nothing in this policy affects your statutory rights under UK consumer law. Personalised items are exempt from the standard online change-of-mind cancellation period, but you retain your legal rights if a product is faulty, not as described or not fit for purpose.